Job Title: Product Owner

General Description of the Job Class

The Duke University Health System (DUHS) is expanding the team working on key digital health initiatives.  Demand for new ways to engage with and treat our patients is growing exponentially.  Technological advances that make digital outreach, engagement, and treatment possible mature daily.  With the establishment of the Digital Strategy Office, DUHS made public its commitment to be at the forefront of the digital health wave sweeping the healthcare sector.  If the promise of helping develop and implement key patient engagement and treatment initiatives like telehealth, virtual patient advisory councils, and remote patient monitoring to name but a few energizes you, please read on.

Duties and Responsibilities of this Level

The role of the Program Owner is key to the success of the digital service line specifically and the ability to execute on the digital strategy roadmap for the Duke University Health System.  The Program Owner is central on a team responsible for the delivery and daily operations of program components foundational to the digital strategy roadmap. The successful candidate in this role will plan, coordinate and participate in the implementation of activities including, but not limited to, discovery, analysis, and informational presentations to key stakeholders to facilitate recommendation consensus. S/he will coordinate and execute ideas and concepts for program themes in addition to coordinating program logistics, materials and resources necessary to successfully deliver on the digital service line strategic roadmap.

Key and routine activities in this role include working with stakeholders across the health system to define the problem and opportunity, initial discovery to include vendor assessment, program planning to include delineation of the path to program implementation, coordinating, and administering activities for the program(s) for which you are responsible.  Daily activities can include developing and implementing processes to ensure smooth program operation, creating and monitoring metrics to inform on program success as well as needed changes, and the preparation and communication to DUHS stakeholders of program performance and outcomes.  The Program Owner is also an ambassador for their respective program to the DUHS community at large and as such may at times train others in proper methods and procedures and ensure program awareness and adoption across the health system.  Other key activities may include but are not restricted to:

• Advise supervisor as to the status of current activities and additional or expanded program requirements. Make recommendations for solutions to problems identified.
• Monitor and evaluate program effectiveness, investigate trends, and recommend and implement modifications to improve program effectiveness.
• Maintain liaison with other programs, offices and departments at Duke to coordinate program business and to accomplish program objectives. Interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized.
• Assist in the preparation of budgets and proposals. Monitor, verify and reconcile expenditure of budgeted funds as appropriate.
• Prepare reports and conduct preliminary analyses setting forth progress and adverse trends. Provide input into appropriate program recommendations or conclusions.
• Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

In addition to the education requirements set forth below, the successful candidate to the Program Owner role should:

• Demonstrate clear and concise communication skills with the ability to hear multiple stakeholder perspectives and quickly distill down to key points.
• Possess solid time management skills and the ability to self-regulate in order to progress multiple tasks along an acceptable timeframe.
• Exhibit superior attention to detail.

Education & Training

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.  If no bachelor's degree four years of equivalent experience required.

Experience

Level 1 - No experience required beyond the minimum education (or equivalency) requirement.

Level 2 - Two years of related experience is required.

Level 3 - Four years of related experience is required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.