Fits, adjusts, repairs, and dispenses eyewear, lenses and related accessories. Orders optical supplies. Meets the qualifications to provide attention, education, and an exceptional patient and customer experience to all Eyewear Center visitors. Performs duties to provide the highest level of patient care, customer service and maximizes patient and customer satisfaction. Position is in a retail and sales setting, requiring personal interactions with patients and customers on a daily basis.
Job Duties
Fits patient and customer for new glasses, recording necessary information on prescription card. Guides patient and customer in choosing frames and lens material, discussing all options with patient. Must be knowledgeable of various styles and brands, bringing to the attention of the manager, any new products or suggestions of new products. Instructs patient and customer in the application and care of prisms and other optical aids. Provides patient and customer with a clear and detailed explanation of pricing, payment and length of time required to complete order. Contact patient and customer when order is ready for pick up and provide scheduled pick up time. Adjusts and dispenses eyewear and lenses to patient and customer's satisfaction. Provides clear explanation of caring for frames and lenses. Checks visual acuity with all purchases. Explains warranty, reminding patients and customers to return if adjustments are needed. Provides information regarding accessories and care of their lenses. Orders glasses, lenses, frame parts, visual aids, optical supplies, and departmental supplies. When new shipments of frames are received verifies frames against invoices and prices new frames from suppliers. Verifies and inspects all orders for completeness and accuracy involving prescription, style, size, and condition prior to dispensing. Examines glasses that need to be repaired and discusses repair options, including any costs of repairs. Answers telephone in a professional manner, relaying all messages to the appropriate party in a timely fashion. Returns patient calls in a timely manner. Explains payment policy to the patient and customer. Receives cash payments, writes receipts, and fills out any charge sheets. Manually prepares cash and receipts for daily bank and charge deposits. Electronically reconciles the deposit. Works with lens lab technicians as needed. Neutralizes lenses at patient and customer's request. Examines glasses in need of repairs, does appropriate adjustments and repairs. Discusses any costs of repairs with the patient. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.
Position Details
8 hours a day between 8a-6p
Occasional coverage of outreach may be necessary
Excellent customer service
Fast paced patient facing position with on the job training
Education
High School Diploma or Equivalent (GED)- (Required)
Experience
Minimum of 1 year-Related work experience (Required)
Certification(s) and License(s)
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh FoodFarmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencingprograms, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13... hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers. What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.
