MSK has initiated a Digital Transformation Program that is changing many aspects of our Information Technology (IT) landscape. These include changes to operations, infrastructure, system architecture , development and more . In addition, MSK has experienced significant growth over the past several years. These factors together with an effort to enhance customer relationships and help ensure a superior customer experience, have made it necessary to establish a Business Relationship Management team. As Business Relationship Manager (BRM) you will be responsible for supporting the BRM F unction across all MSK Departments , providing customer support on production service, key projects , and technology planning related matters. You will report directly to the Director, BRM.
Work with the Director, BRM to establish the new BRM Function
Act as the Account Manageron behalf of the Technology Divisionfor assigned departments
Supplement existing working relationshipstoenhancecommunications, collaboration, and transparencybetween the IT provider groups and the business client groups
Act as a liaisonand a point of contactbetween the Technology Department andbusiness partnerDepartmentsto help navigate IT processes through end to end resolution
Facilitate Ideation andthe creation of Business Casesforbusinesstechnologyneeds
Ensure business technology goals maintain alignment with long term enterprise goals
Develop a deep knowledge of business partners departmentsin order to understand and advocate for their needs
Fosterstrong, collaborativeinterdepartmental partnershipsbetween MSK Departments and the Technology Division/DigITs Groupsto ensure high quality technology servicesand optimization ofexisting and emerging technologies
Participate in the communication and change management efforts on Technology / Divisional projects
Help implement and maintain the Business Relationship ManagementCRMSystem to document and catalogue IT Services and customer interactions
8+ years of experience in customer facing roles involving change management, functional business / process requirements gathering and communications
Experience working in a BRMor similar rolein a mid to large scale complex organization
Competitive compensation packages | Sick Time | Generous Vacation + 12 holidays to recharge & refuel | Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care | 403b retirement savings plan match | Tuition Reimbursement | Parental Leave & Adoption Assistance | Commuter Spending Account | Fitness Discounts & Wellness Program | Resource Networks | Life Insurance & Disability | Remote Flexibility
We believe in communication, transparency, and thinking beyond your 8-hour day @ MSK. Its important to us that you have a sense of impact, community, and work/life balance to be and feel your best.
Our Hiring Process
You read the ad, agree it sounds like a great fit & apply -> Talent Acquisition contacts you to schedule a phone interview (if your profile aligns)-> after speaking with the Talent Acquisition Specialist, you will connect with the Hiring Manager by phone or video call -> if your experience is a fit, you will move forward to an on-site visit or video call with the team -> post interview feedback -> ideally an offer! -> reference check & onboarding -> orientation & official welcome to MSK
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.